Frequently Asked Questions


Do you have a question? We'd love to help you out!


Netherlands: +31 (0) 88 437 5510      [email protected]

Belgium:        +32 (0) 2253 53 38         [email protected]

+31 (0) 88 437 55 30                             [email protected]
                                                                [email protected]

Netherlands: +31 (0) 88 437 55 55       [email protected]

Belgium:        +32 (0) 2253 53 38          [email protected]

Delivery times

If a product is in stock, we can ship it directly to you. If the product is not in stock, we will order it for you. Then we depend on the delivery times of our suppliers. 

On weekdays, ordered before 2:00 PM, shipped today.

Do you have a question about the delivery time of a product? Then please contact us.

Delivery charges

Voor bestellingen rekenen wij € 20,- verzendkosten.

Payment options

We offer various payment options for orders in our webshop. You can pay us safely online with:

  • iDEAL;

  • Credit card (VISA and Mastercard);

  • Bancontact;

  • Giropay.

Terms and conditions

Terms and conditions apply to all our services and products. We have also drawn up guidelines for our support and service. So you know exactly what you can and may expect from us.

General terms & conditions

Service & support guidelines  

Service Level Agreements

For our GSM and LTE networks it is possible to have an SLA. You have the choice between a 5*8 or 24*7 SLA. Curious what an SLA entails? Check it out here per product.

Private GSM SLA

Private Connect LTE SLA

Private Connect LoRa SLA
Private Connect SensDesk SLA

Service Descriptions

Here you will find the service descriptions of our various services:

Private Connect LTE

Private Connect LoRa
Private Connect SensDesk

Privacy policy

Read our privacy statement here.

Stay up to date

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